Project /01 — Queues & service
Shopee Trends
The challenge
The first edition of Shopee Trends — Shopee's e-commerce fair for platform sellers — brought together around 5,000 entrepreneurs in São Paulo, with multiple service counters. The goal: eliminate physical lines and crowding at the counters without slowing down operations.
The solution
An integrated web platform working on four fronts: a tablet kiosk for self-service ticket issuing, WhatsApp call notifications (visitors explore the event instead of waiting at the counter), a public dashboard showing service progress, and individual screens for each attendant to call, recall and close tickets.
- Self-service tablet kiosk
- Ticket calls via WhatsApp
- Real-time public queue dashboard
- Management screen for each attendant
The product
Public dashboard of called tickets
Attendant panel — call, recall, close
Self-service terminal
Results
- Over 1,000 sellers served
- Queues under control, no crowding at the counters
- Service data collected for analysis
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